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Terms And Conditions

Petfied Terms of Service

Terms of Service

Last Updated: May 24, 2026

Welcome to Petfied. These Terms of Service explain the rules and conditions for using our website, online application process, support services, and related Emotional Support Animal information services. By accessing this website or submitting an application through Petfied, you agree to these terms.

1. About Petfied

Petfied provides an online workflow for Emotional Support Animal related applications, educational information, service guidance, and document review coordination. Our platform is designed to help users understand ESA-related housing guidance, state-level information, and application requirements.

2. No Emergency, Medical, or Legal Guarantee

Petfied is not an emergency service. The information on this website is provided for general educational and service-related purposes only. Nothing on this website should be treated as legal advice, medical advice, mental health diagnosis, or a guaranteed approval for any housing, travel, or accommodation request.

3. User Responsibilities

When using Petfied, you agree to provide accurate, complete, and truthful information. You are responsible for making sure your name, contact details, state, pet information, and application responses are correct before submission.

4. Application Review

Submission of an application does not automatically guarantee approval or issuance of any document. Applications may be reviewed based on submitted information, eligibility requirements, service type, applicable rules, and reviewer availability.

5. Payments and Service Fees

Service fees may apply when submitting an application or selecting a package. Prices, delivery options, and add-on services may be displayed during checkout. By completing payment, you authorize Petfied or its payment processor to charge the selected amount.

6. Refund Policy

Refund eligibility may depend on the status of the application, whether review work has started, whether a document has been issued, and the nature of the request. Petfied may refuse refunds where services have already been processed, reviewed, or delivered.

7. User Account and Access

Some services may require an account or application dashboard access. You are responsible for maintaining the confidentiality of your login details and for all activity under your account.

8. Website Content

All website content, including text, layout, design, forms, graphics, service descriptions, and page structure, belongs to Petfied unless otherwise stated. You may not copy, reproduce, or misuse website content without written permission.

9. Prohibited Use

You agree not to misuse the website, submit false information, attempt unauthorized access, upload harmful files, interfere with website functionality, or use Petfied for fraudulent or unlawful purposes.

10. State Information and ESA Rules

Petfied may publish ESA laws, ESA rules, housing guidance, and state-specific information for educational purposes. These pages are intended to help users better understand general requirements, but laws and policies may change over time.

11. Third-Party Services

Petfied may use third-party tools for payment processing, email delivery, analytics, hosting, security, or other operational needs. We are not responsible for third-party service interruptions, policies, or technical issues outside our control.

12. Limitation of Liability

Petfied is not liable for indirect, incidental, or consequential damages resulting from use of the website, application delays, incorrect user information, third-party decisions, housing provider responses, or technical interruptions.

13. Changes to These Terms

Petfied may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised date. Continued use of the website means you accept the updated terms.

14. Contact Us

For questions about these Terms of Service, please contact Petfied through our website contact page or support email.