Privacy Policy
Your privacy matters. This page explains how Petfied collects, uses, protects, and manages information submitted through our Emotional Support Animal application, contact, and support workflows.
1. Information We Collect
Petfied may collect personal information such as your name, email address, phone number, state, service selection, application details, pet information, questionnaire responses, payment status, and communication messages submitted through our website.
2. How We Use Your Information
We use submitted information to process ESA application requests, manage user accounts, support secure communication, provide application updates, review service eligibility, improve website performance, and respond to customer inquiries.
3. ESA Application Data
Information submitted during an ESA application may be used for secure intake handling, reviewer assignment, status tracking, communication, and document delivery. Petfied is designed to keep application workflows organized and protected.
4. Payment Information
Payments may be processed through secure third-party payment providers. Petfied does not store full card details on its website. Payment-related records may include transaction status, amount, service type, and confirmation details.
5. Cookies And Website Tracking
Our website may use cookies or similar technologies to improve browsing experience, monitor website performance, support login sessions, and understand how visitors use Petfied pages and services.
6. Data Security
We use reasonable technical and administrative safeguards to protect submitted information. However, no online platform can guarantee absolute security, so users should avoid submitting unnecessary sensitive information through public forms.
7. Information Sharing
Petfied does not sell personal information. Information may be shared only when necessary for service processing, legal compliance, payment handling, technical support, or communication related to your application or inquiry.
8. User Rights
Users may contact Petfied to request help with account information, application communication, or privacy-related questions. We may verify identity before making changes to account or application-related data.
9. Policy Updates
Petfied may update this Privacy Policy as services, technology, or legal requirements change. Updates will be posted on this page with the latest available version.
Questions About Privacy?
Contact our support team for help with privacy, account, or ESA application information.
Contact Petfied